Frequently Asked Questions
Everything you need to know about your El Croquis experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics meet high standards for both durability and environmental responsibility.